Setup walkthroughs, travel Wi-Fi, billing, and how to reach us. If you don’t find your answer here, email us. A real person reads every message.
All setup starts from your dashboard: add a device, and Everloom gives that device its own link with steps written for that exact phone, tablet, or computer. Most devices take two to three minutes.
Coverage is a small configuration profile. Apple walks you through installing it.
Coverage is a built-in Android setting called Private DNS. No app to install.
Coverage is a small setup file you run once. Windows will ask you to approve it.
One router change covers the TVs, consoles, and everything else at home.
A device showing “waiting” on your dashboard usually just hasn’t used the internet since setup. Open any website on it and check again. Still stuck after that? Email us with the device type and we’ll walk through it together.
Some public networks need their sign-in page before protected DNS can work. Internet Rescue helps you get online first, then turn protection back on. You'll find Internet Rescue inside Everloom: on the coverage setup page, on each device's setup page, and on the device cards on your dashboard.
Airline, hotel, school, workplace, and some public Wi-Fi networks use a sign-in page before they allow normal internet. Protected DNS can keep that page from appearing because the network expects its own DNS first.
No. The network is asking for a sign-in step or blocking protected DNS. Internet Rescue restores normal DNS long enough to connect, then helps you turn protection back on.
Only while that network blocks protected DNS. After the sign-in page works, try turning protection back on. If the network stops working again, leave protection paused until you leave that Wi-Fi.
Yes, when the device setup is on and the cellular network allows protected DNS. Internet Rescue is mainly for Wi-Fi networks that require their own sign-in page.
Not from the web app today. Apple, Android, and Windows keep these DNS settings at the device operating-system level. A future native helper could support true one-tap pause and resume.
It means you told Everloom you temporarily paused protection on the device. It is a reminder and status marker, not proof that Everloom remotely changed the device settings.
Use the pause or restore steps for this device, reconnect to the Wi-Fi, and open the network sign-in page. A plain page like neverssl.com can also help trigger captive portals.
Flying or staying somewhere with a Wi-Fi sign-in page? Save these steps before you go. If a network ever blocks protected DNS, you may not be able to open this page until you are back online.
Everything billing-related is self-serve from your dashboard. You never have to call anyone to cancel.
From your dashboard, open Manage subscription. That takes you to your secure billing portal, where canceling is two clicks. No phone call, no chat queue, no retention offers.
No. Your trial is free for its full length, and if you cancel before it ends you are never charged. Your trial end date is shown on your dashboard.
Same place: dashboard, then Manage subscription. The billing portal lets you change your payment method any time.
Email support@everloom.family from your account email and we will delete your account and the family data we hold. Removing coverage from your devices is separate and takes about a minute per device; see the removal guide below.
Removing Everloom from a device returns it to its normal internet settings. It never breaks the device's connection. The removal guide has exact steps for iPhone, iPad, Mac, Android, and Windows.
Email support@everloom.family with what you're seeing, and the device type if it's a setup question. Please don't send passwords, screenshots of private settings, or your family's browsing details. We never need those to help you.