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Terms of Service

Version 1.2 · Effective June 11, 2026

These Terms of Service (“Terms”) are a binding agreement between you (the parent or legal guardian who creates the account) and Everloom, Inc., a Delaware corporation (“Everloom,” “we,” “us”), governing your use of everloom.family, the Everloom dashboard, the per-device and home-network DNS filtering (“coverage”), the weekly digest, and related services (the “Service”).

Please read Sections 6 (how coverage works & its limits), 7 (not a substitute for supervision), 9 (disclaimers), 10 (limitation of liability), and 14 (arbitration & class-action waiver) carefully. They limit our liability, affect your legal rights, and require most disputes to be resolved by individual arbitration. By creating an account, clicking “I agree,” or using the Service, you accept these Terms. If you do not agree, do not use the Service.

1. Who may use Everloom

The Service is for adults (18+) who are a parent or legal guardian of the household they cover, or who otherwise have authority over the devices and network they protect. The Service is for parents, not for children. No child under 13 may create an account or use the Service directly.You are the account holder and responsible party. By creating an account you represent that you meet these requirements.

2. Your authorization to provision coverage

Everloom provisions content filtering for the household, devices, and/or network you choose to cover. You represent and warrant that you have the legal right and authority to enable filtering on those devices and that network, and to do so for the members of your household.You are responsible for how you configure coverage, which devices you enroll, and any decisions you make in reliance on the Service. You agree not to use Everloom to surveil or filter the devices of adults or non-household members without their knowledge and any rights required by law.

3. Accounts & security

You are responsible for the accuracy of your account information, keeping your credentials secure, and activity under your account. Authentication is handled by Clerk and billing by Stripe (see our Privacy Policy). Notify us promptly of any unauthorized use.

4. The Service & changes to it

Everloom provides per-family encrypted DNS that filters categories of content (such as pornography, gambling, and known security threats) on covered devices, plus an optional weekly digest. We may add, change, suspend, or discontinue features at any time, and will give reasonable notice of material adverse changes where practicable.

5. Subscriptions, free trial, auto-renewal & cancellation

Everloom is offered as a paid subscription with a 15-day free trial, after which it renews at the rate you chose at checkout — $14.99 a month billed annually ($179.88 a year), or $17.99 month-to-month — or the then-current price, on a recurring, automatically-renewing basis until you cancel, billed through Stripe. The specific auto-renewal terms, the exact date your trial converts, and your right to cancel are presented to you separately and conspicuously at checkout, and you must give separate express consent there before any recurring charge.

  • Cancel anytime from your dashboard; cancellation is at least as easy as signup and takes effect at the end of the current billing period.
  • Refunds: if you ask within 14 days of your first charge (the first payment after your free trial), we will refund that charge in full — just email support@everloom.family. Outside that window, fees are otherwise non-refundable except where required by law, though we consider later refund requests in good faith case by case. Nothing here limits any non-waivable refund rights you have under the law of your jurisdiction. Cancel anytime to stop future charges.
  • Price changes apply to future billing periods with advance notice.

6. How coverage works, and its limits

Everloom filtering is category- and domain-level encrypted DNS. It is a strong layer of protection, but no technical filter is complete:

  • It cannot block a single page, video, post, or message within an otherwise allowed site. Filtering operates at the domain/category level.
  • It can be bypassed or rendered ineffective by, among other things: a VPN or proxy; a device or browser using a different or its own encrypted DNS (DoH/DoT); a network that blocks encrypted DNS, where a device may fall back to that network’s unfiltered DNS; cellular vs. home-network differences; a device where the profile is removed, disabled, or never installed; and newly-created or mis-categorized domains.
  • It is household-level, not a child-by-child guarantee, and does not prevent a determined user from circumventing it.

Everloom does not guarantee that content you or your child may deem objectionable will be unavailable at all times or at any time, and does not guarantee that all acceptable content will remain available. Unsupervised access is detected, not prevented. You assume full risk and responsibility for your use of, and reliance on, the coverage, including any content not blocked or any circumvention of filtering. If you believe a site is mis-categorized, contact support.

7. Not a substitute for parental supervision

Everloom is a tool that supports (and does not replace) active parental supervision, involvement, and judgment. No technical filter can fully protect a child online. You remain solely responsible for supervising your children’s device and internet use. Everloom does not provide legal, medical, clinical, or mental-health advice, and the Service (including any digest or guidance) is not a substitute for professional advice or for your own care and oversight.

8. Acceptable use

You agree not to: (a) use the Service other than for personal, household, non-commercial protection of devices/networks you have the right to cover; (b) surveil or filter non-household members or other adults without rights required by law; (c) tamper with, bypass, disable, reverse-engineer, or attack the filtering or DNS infrastructure, or attempt to access another family’s profile or data; (d) resell, sublicense, or provide the Service to third parties; or (e) use the Service unlawfully or to violate others’ rights. We may suspend or terminate accounts for violations, unlawful use, or non-payment.

9. Disclaimers of warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, EVERLOOM AND ITS SUPPLIERS AND SUB-PROCESSORS DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. EVERLOOM DOES NOT WARRANT THAT THE SERVICE OR ITS FILTERING WILL BE COMPLETE, ACCURATE, EFFECTIVE, UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT IT WILL BLOCK ALL HARMFUL OR OBJECTIONABLE CONTENT, OR THAT IT WILL PROTECT ANY PERSON FROM HARM.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you, and you may have other rights that vary by state.

10. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, EVERLOOM AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, AND SUB-PROCESSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF DATA, PROFITS, OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, INCLUDING ANY HARM ARISING FROM CONTENT THAT WAS NOT BLOCKED, FROM FILTERING THAT WAS BYPASSED, CIRCUMVENTED, OR INEFFECTIVE, OR FROM YOUR RELIANCE ON THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EVERLOOM’S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (a) THE AMOUNTS YOU PAID EVERLOOM IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (b) ONE HUNDRED U.S. DOLLARS ($100).

These limitations apply regardless of the theory of liability and notwithstanding any failure of essential purpose of any limited remedy. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you. Nothing in these Terms limits liability that cannot be limited by law.

11. Indemnification

You will defend, indemnify, and hold harmless Everloom and its officers, directors, employees, agents, and named sub-processors from any claims, losses, and expenses (including reasonable attorneys’ fees) arising from your use or misuse of the Service, your configuration or reliance choices, your breach of these Terms or law, or your violation of any third party’s rights.

12. Faith resources (optional)

Any optional faith-based resources Everloom provides are informational only and non-advisory. They are not pastoral, clinical, medical, or professional advice. Faith preferences are opt-in and parent-driven, and Everloom does not use them to profile your family.

13. Term, termination & suspension

These Terms apply while you use the Service. You may stop and cancel anytime. We may suspend or terminate access for breach, risk to the Service or others, or non-payment. On termination, your right to use the Service ends; Sections that by their nature should survive (including 6, 7, 9, 10, 11, 14, and 15) survive. Cancellation flips your family’s filtering to pass-through (DNS keeps working, filtering stops); we never delete the underlying profile in a way that would break your devices’ DNS, and we will guide you to remove any installed profile.

14. Dispute resolution: arbitration & class-action waiver

This affects how disputes are resolved and waives your right to a jury trial and to participate in a class action.

  • Informal resolution first. Before filing, contact us at legal@everloom.family and give us 30 days to resolve the dispute informally.
  • Binding individual arbitration. Except as below, any dispute arising out of or relating to the Service or these Terms will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court.
  • Class-action / representative waiver. You and Everloom agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any class, consolidated, or representative proceeding.
  • 30-day opt-out. You may opt out of this arbitration agreement by emailing legal@everloom.family within 30 days of first accepting these Terms, stating your name and intent to opt out. Opting out does not affect the rest of these Terms.
  • Small-claims carve-out. Either party may bring an individual claim in small-claims court if it qualifies.
  • Jury-trial waiver. To the extent a dispute proceeds in court, both parties waive any right to a jury trial.

15. Governing law

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules. Subject to Section 14, the state and federal courts located in Delaware have exclusive jurisdiction. Residents of some states (including California, Maryland, Nebraska, and Vermont) may have non-waivable consumer protections that still apply.

16. Changes to these Terms

We may update these Terms. We will post the updated version with a new version number and date, and for material changes we will give notice and, where appropriate, ask you to re-accept before the changes apply to you. We will not silently change material terms under your existing account.

17. General

These Terms (with the Privacy Policy and any auto-renewal disclosure, incorporated by reference) are the entire agreement between you and Everloom regarding the Service. If any provision is unenforceable, the rest remains in effect, and the unenforceable provision is limited to the minimum extent necessary. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets.

Contact: legal@everloom.family · Everloom, Inc., 131 Continental Dr, Suite 305, Newark, DE 19713, US